Frequently Asked Questions

Please read our FAQ before sending us a message.

At our Online Shop, we’re proud to offer free shipping on every order—no hidden fees or extra delivery charges. Enjoy a seamless shopping experience and have your items delivered right to your doorstep at no additional cost. Shop with us and experience the convenience of complimentary delivery on all orders!

Our Online Shop uses Stripe as our secure payment processor, which accepts all major credit cards—including Visa and MasterCard—to ensure a seamless and safe checkout experience for every customer.

We are committed to providing a seamless and efficient shipping experience. All orders are shipped via Express service, with an estimated delivery timeframe of 3-5 business days after your order is processed.

Your security is our top priority. We utilize advanced encryption protocols and robust security measures provided by Stripe to ensure that every transaction is safe. Our systems adhere to strict PCI-DSS standards and use secure servers to protect your personal and payment information at all times, giving you complete peace of mind while you shop.

Order Confirmation & Processing:
Once your order is received, you’ll receive a confirmation email. Our team (or a trusted third-party supplier) then begins processing your order.

Packaging & Shipment:
Your items are carefully packaged and shipped using our Express service—free of charge for both domestic and international orders.

Delivery Timeframe:
Your order is typically delivered within 3-5 business days after processing. If any delays occur, we’ll promptly notify you with an updated delivery estimate.

International Orders:
Please note that international shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the recipient.

We’re committed to ensuring a seamless and efficient delivery experience. If you have any questions about your order, feel free to reach out to our support team at [email protected] or call us at +212 616692076.

Yes, you do. Once your order is processed, an invoice will be automatically sent to your registered email address. This invoice includes all the details of your purchase, such as your order number, itemized products, and the total amount charged. Should you have any questions or not receive your invoice within 24 hours, please feel free to contact our customer support at [email protected] or call us at +212 616692076.

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